Top Management and Managers:
They should focus on the company's strategic goals, objectives, and targets. These need to be communicated effectively through regular meetings. It's crucial that managers understand the importance of these meetings for a comprehensive management review.
Engineering Department:
Engineers need to understand the design and development process, including managing changes, control at each stage, and approving releases. They should also understand how to create and follow test protocols, manage deviations (such as updates and changes), and conduct root cause analysis when required. Engineers should be familiar with tech specifications and industry requirements.
Human Resources (HR):
The HR team should plan for resource capacity, manage qualifications, and conduct onboarding and ongoing training. They should monitor the frequency of refreshment training and manage mandatory third-party training. They should maintain a knowledge database and implement health and wellness programs.
Operations Teams:
They need to be well-versed in product or service knowledge and industry requirements. They should understand legal compliance, work instructions, quality control, and inspections and audits. The team should also undergo training, tests, drills, and performance evaluations. They should be aware of the management system and encourage employee participation and communication.
Supply Chain (Procurement/Purchasing):
The team should conduct regular evaluations of vendors and implement security checks. They should track non-conformities and ensure supplier compliance with environmental, health and safety, quality, and security standards. They should also conduct supply chain audits.
Customer Support:
The team needs to understand industry requirements for product lifecycle and warranty terms. They should be able to adjust according to changes in product releases and perform regular customer satisfaction evaluations.
Sales Department:
The team should have in-depth knowledge of the product and the market. They should plan and manage product life cycles and stay up-to-date with market trends.
Audit Teams:
The team should plan the audit scope and incorporate impartiality principles to avoid conflict of interest. They should receive proper training and education, and maintain awareness of the areas that need to be audited.
Other Teams:
Depending on ISO standards and company processes, other teams such as maintenance, calibration, test and vulnerability evaluation team, continuous improvement, document control, public relations, and contractors management may also be audited.
It's crucial to remember that the requirements for operational activities vary for each ISO standard including quality, environmental, health and safety, information security, business continuity, and risk management.
